Privacy Policy
Introduction
At 3DWAX, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our 3D printing services, website, and related offerings.
Information We Collect
We may collect and process the following types of information:
Personal Information: Name, address, email address, phone number, and payment details.
Order Information: Details of your 3D printing orders, including project files and specifications.
Technical Data: IP address, browser type, and usage information when you interact with our website.
Correspondence: Records of communications, including emails and messages sent to our support team.
How We Use Your Information
We use your information for the following purposes:
To process and fulfil your 3D printing orders.
To communicate with you regarding your orders, enquiries, or support requests.
To improve our services, website, and customer experience.
For administrative purposes, including accounting and record-keeping.
To comply with legal obligations.
Sharing Your Information
We do not sell your personal information. We may share your data with:
Trusted third-party service providers (e.g., payment processors, delivery companies) engaged to help us operate our business.
Authorities or regulators where required by law.
Other parties with your explicit consent.
Data Security
We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. All project files and personal data are stored securely, and access is limited to authorised personnel only.
Data Retention
We retain personal and project data only as long as necessary to fulfil the purposes outlined in this policy, meet legal requirements, or resolve disputes. When no longer required, your data will be securely deleted or anonymised.
Your Rights
Under UK and EU data protection laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal obligations.
Object to or restrict processing of your data in certain circumstances.
Request data portability where applicable.
To exercise your rights, please contact us using the details provided below.
Confidentiality of Project Files
All 3D models, design files, and project specifications you submit are treated as confidential. We will not share, reproduce, or use your project data for any purpose beyond fulfilling your order, unless required by law or with your express permission.
International Data Transfers
If your data is transferred outside the UK or EEA, we will ensure it is protected to the same standard as required under local data protection laws, using appropriate safeguards such as standard contractual clauses.
Changes to This Policy
If you wish to place a production run but require a sample first, we can offer a refund on the sample order once the main order is placed. Only one sample refund is permitted per order, and eligibility is determined on a case-by-case basis, depending on the sample or order value.
Contact Us
For any questions regarding these policies or your personal data, please contact us via email at mail@3dwax.co.uk or via phone at +44 (0) 1438 940180.